TERMS AND CONDITIONS

Dispatch

* Please enquire about current lead times before placing an order.

The lead times shown are an estimate and may vary depending on season and work load. 

Payment

Payment can be made using our secure SSL payment system using Visa/Mastercard/Paypal

Returns

Trekkertent aims to ship products of the highest quality and free from defects. Please check your order as soon as you receive the goods. Should there be any issue with the product please infor mTrekkertent by email or letter within 7 days of receiving the order. The Cosnsumer Contract Regulations 2013 states that your right to cancel an order starts the moment you place the order and doesnt end until fourteen days from the day after you receive your goods (custom products excluded). Goods will be accepted back for a full refund or repair provided they are returned clean, undamaged and unused, within 14 days from initial delivery date. We do not refund products that people have used on their holidays! Trekkertent will refund the original postage cost, and in the case of defective goods, the return postage cost. Trekkertent reserves the right to cancel an order any time before delivery, for any reason at all, in which case the customer will be refunded in full.

Custom Orders

Custom orders are non returnable and non refundable!  Any item that varies, even slightly, from the standard specification, at the customer's instruction, will be considered as a custom order. We cannot be held to exact lead times for custom orders, as there is often an element of experimentation and re-work invlolved, and standard products will take priority.